Our Privacy Policy

Jano Med-Ride (“us”, “we”, or “our”) operates the https://www.janomedride.com website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. Types of Data Collected include:

• Personally identifiable information may include, but is not limited to: name, mailing address, billing address, phone number, email address, and any information regarding your interaction with our website.
• Non-personally identifiable information may include: IP address, browsing history, and search history.

Medical Transportation Privacy Practices

As a Non-Emergency Medical Transportation (NEMT) provider, Jano Med-Ride understands the sensitive nature of medical transportation services. While we are not required to comply with HIPAA as a transportation service provider, we are committed to protecting your privacy and maintaining confidentiality regarding your transportation needs.

Transportation-Related Information We May Collect

In order to provide safe and appropriate transportation services, we may collect and use the following information:

• Medical appointment details and scheduling information necessary for transportation coordination
• Transportation requests and special accommodation needs
• Mobility equipment requirements (wheelchair, walker, etc.)
• Emergency contact information
• Insurance information for billing purposes
• Communication with healthcare facilities for pickup and drop-off coordination

How We Protect Your Transportation Information

Confidentiality: All staff members are trained to maintain confidentiality regarding passenger information and transportation details.

Secure Communication: We use secure methods for communicating sensitive transportation information via email and phone.

Limited Access: Only authorized personnel who need access to your information to provide transportation services can view your personal details.

Professional Standards: We maintain professional standards of privacy and discretion in all aspects of our transportation services.

Communication About Your Transportation

Service Communications: By using our medical transportation services, you consent to receive communications related to:

• Trip confirmations and scheduling updates
• Driver arrival notifications
• Service-related announcements
• Billing and payment information
• Coordination communications with healthcare facilities as needed for your transportation

Marketing Communications: You may opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly. However, you cannot opt out of essential service-related communications required for your transportation services.

Information Sharing

We maintain strict confidentiality regarding your transportation services. We may share limited information only when:

• Necessary for coordinating your transportation (such as confirming pickup times with healthcare facilities)
• Required for billing and insurance purposes
• Required by law or legal process
• Necessary for emergency situations to ensure your safety
• You have given us explicit consent to share specific information

We do not sell, rent, or share your personal transportation information with third parties for marketing purposes.

Data Retention

We retain transportation-related information only as long as necessary to provide services, comply with legal requirements, and maintain business records. When information is no longer needed, it is securely disposed of to protect your privacy.

Your Privacy Rights

You have the right to:

• Request information about what personal data we have collected about you
• Request corrections to any incorrect information
• Request that we limit how we use your information
• Contact us with any privacy concerns or complaints

General Use of Data

We do not sell or share any of your personal information with any third parties for marketing purposes. We may use your personal data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Contact Information

For questions about our privacy practices or to exercise your privacy rights, please contact us using any of the methods listed on our Contact page.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. This Privacy Policy is effective as of 08/09/25 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. If you have any questions about this Privacy Policy, please contact us through any of the methods listed on our Contact page.

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This privacy policy reflects our commitment to protecting your personal information while providing safe and reliable medical transportation services.